Privacy Policy 

Effective Date: June 4, 2025

At VapeLink AU, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and use our website, vapelinkau.com. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information: We may collect personally identifiable information that you voluntarily provide to us, such as:
  
  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely by third-party payment processors; we do not store full credit card details)
  • Any other information you choose to provide (e.g., when contacting customer service, participating in surveys, or creating an account).
• Usage Data: We may also collect information about how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information.
  
  • Cookies: Small files placed on your device.
  • Web Beacons: Small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (e.g., recording the popularity of a certain section and verifying system and server integrity).
  • Other Tracking Technologies: May include tags and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2. How We Use Your Information

VapeLink AU uses the collected data for various purposes:

• To provide and maintain our website and services.
• To process your orders and transactions.
• To manage your account and provide customer support.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our website when you choose to do so.
• To improve our website, products, and services (e.g., by analyzing usage trends).
• To monitor the usage of our website.
• To detect, prevent, and address technical issues.
• To send you promotional offers, newsletters, or other information that may be of interest to you, based on your preferences (you can opt-out at any time).
• To conduct research and analysis.

3. Disclosure of Your Information

We may share your personal information in the following situations:

• With Service Providers: We may employ third-party companies and individuals to facilitate our website and services (e.g., payment processing, shipping, web hosting, data analysis, email delivery). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: If VapeLink AU is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
• Other Lawful Disclosures: We may disclose your personal information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your personal data in the good faith belief that such action is necessary to:
  
  • Comply with a legal obligation.
  • Protect and defend the rights or property of VapeLink AU.
  • Prevent or investigate possible wrongdoing in connection with the website.
  • Protect the personal safety of users of the website or the public.
  • Protect against legal liability.

4. Security of Your Information

The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Children’s Privacy

Our website is not intended for use by anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.